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" !"1""1Richard Brennan 10 Park Road, Inchinnan, Glasgow, Scotland PA4 9QJ. 0141 812 1400 richiebrennan@hotmail.com Personal Details I am a 26 year old, ambitious and versatile individual with a proven track record to rapidly gain knowledge and demonstrate ability within various working environments. Multi-skilled, outgoing and experienced with excellent communication and interpersonal skills. Employment History Sep 2007 - May 2008 The Tron Theatre, Glasgow Barman/Waiter My principle task during this appointment involved all bar related duties, including stock replenishment and preparing areas for theatre performances. In addition to working behind the bar I was also required as waiting staff in the theatre s busy a la carte restaurant. February 2003 - Dec 2003 Lloyds TSB Bank Call Handler/Advisor Duties included a mixture of customer service and sales regarding bank accounts and credit cards. The role was performance based measured on strict monthly targets in a high stress environment. I was also required to resolve customer complaints and liaise with colleagues based in India. Aug 1998 - Jan 2003 The Automobile Association Call Handler/Advisor In this role my main duties were to assist members in breakdown situations. This required me to ascertain the location of the customer and relay this information to a patrolman who would repair their vehicle. Further tasks included the implementation of new customer accounts and additional services they required. Education Sept 2004 - May 2008 Sep 2000 - May 2003 Trinity High School University of West Of Scotland University Of Paisley Renfrew International Marketing (BA Hons 2:2) Media Studies 8 Standard Grades at 2 Higher English B Higher Craft & Design B Higher P.E. B Higher Modern Studies B Interests Playing music on an amateur level and appreciation for vintage instruments. Art, cinema, history and literature are also keen passions of mine. Richard Brennan richiebrennan@hotmail.com ll bar related duties, including stock replenishment and preparing areas for theatre performances. In addition to working behind the bar I was also required as waiting staff in the theatre s busy a la carte restaurant. 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